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Privacy Policy

Wickwell Gardens respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, request a quote, purchase a DIY Wicking Bed Kit, or book an Expert Install service.

1. Information We Collect

Wickwell Gardens may collect personal information such as:

  • Your name

  • Email address

  • Phone number

  • Delivery address or installation address

  • Suburb and postcode

  • Order details

  • Product preferences

  • Information about your garden, access, site conditions, or installation area

  • Photos or information you choose to provide for quoting purposes

  • Payment and transaction details

  • Messages, enquiries, and communication history

We may also collect basic website information such as browser type, device information, pages visited, and how visitors interact with our website.

2. How We Collect Information

We may collect personal information when you:

  • Fill in a contact form

  • Request a quote

  • Place an order through our online shop

  • Book an Expert Install

  • Contact us by phone, email, social media, or website form

  • Subscribe to updates or marketing

  • Send us photos or details about your property or garden space

We only collect information that is reasonably needed to provide our products, services, quotes, support, and customer communication.

3. How We Use Your Information

Wickwell Gardens may use your personal information to:

  • Respond to enquiries

  • Prepare quotes

  • Process DIY Kit orders

  • Arrange delivery or installation

  • Contact you about your order, quote, or booking

  • Provide customer support

  • Improve our products, services, and website

  • Send updates, offers, or marketing communications where permitted

  • Keep records for business, tax, legal, and warranty purposes

  • Resolve disputes, warranty claims, or service issues

We do not sell your personal information.

4. Payments

Payments may be processed through secure third-party payment providers or through approved quotes and invoices.

Wickwell Gardens does not intentionally store full credit card details on our own systems. Payment providers may collect and process payment information in accordance with their own privacy and security policies.

5. Sharing Your Information

We may share your information with trusted third parties where reasonably necessary to provide our products and services. This may include:

  • Payment processors

  • Delivery providers

  • Contractors or installers

  • Website, hosting, email, or booking service providers

  • Accounting or business administration providers

  • Legal, insurance, or professional advisers where required

We may also disclose information if required by law or where necessary to protect our legal rights, safety, property, customers, or business operations.

6. Website Cookies and Analytics

Our website may use cookies, tracking tools, analytics, or similar technologies to understand how visitors use our website and to improve the customer experience.

These tools may collect information such as pages visited, time spent on the website, device type, browser type, and referral source.

You can usually adjust your browser settings to block or limit cookies, although some website features may not work properly if cookies are disabled.

7. Marketing Communications

If you choose to provide your contact details, we may send you updates, offers, product information, or helpful gardening content.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly.

We may still contact you about active quotes, orders, deliveries, installations, warranty matters, or customer service issues.

8. Storage and Security

Wickwell Gardens takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We may store information using secure business systems, website platforms, email services, payment providers, and cloud-based tools.

While we take reasonable care, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

9. Accessing or Updating Your Information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, or out of date.

We may need to verify your identity before providing access or making changes.

10. Retaining Information

We keep personal information for as long as reasonably necessary for business, warranty, tax, legal, accounting, customer service, and record-keeping purposes.

When information is no longer needed, we will take reasonable steps to securely delete, destroy, or de-identify it where appropriate.

11. Links to Other Websites

Our website may contain links to third-party websites or services. Wickwell Gardens is not responsible for the privacy practices, content, or security of third-party websites.

You should review the privacy policies of any third-party sites you visit.

12. Privacy Questions or Complaints

If you have a question, concern, or complaint about how Wickwell Gardens handles your personal information, please contact us using the contact form on our website or by emailing us directly.

We will review your request and aim to respond within a reasonable time.

13. Changes to This Privacy Policy

Wickwell Gardens may update this Privacy Policy from time to time to reflect changes to our website, services, business operations, or legal requirements.

The updated version will be published on our website.

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